To our customers and the research community
Science doesn’t stop. Neither do we. We continue to believe that now more than ever the research we do together is pivotal to improving human health worldwide. The well-being of our employees, customers and communities is our priority as we collectively address the novel coronavirus (COVID-19) pandemic.
We understand that our products and services are crucial to understanding disease from discovery to translational research, especially for infectious disease. In line with local, state and national mandates, we are currently focused on serving the most urgent and highest priority customer orders, for example, COVID-19 research, clinical diagnostics, and ongoing clinical trials. The shipping of orders that are not within these categories are delayed but will be shipped at the earliest opportunity as circumstances allow. We intend to resume full operations once mandates are lifted and risks are reduced to ensure the safety of our employees.
NanoString continues to closely monitor guidance from the WHO, the CDC and various local public health authorities regarding COVID-19 and we are quickly addressing the situation as it evolves. Currently, our risk reduction measurements for both our employees and our customers include:
- Work from home policies for non-essential employees
- Significant risk reduction management for employees involved with continuing essential manufacturing operations
- Virtual alternatives to live meetings, conferences and seminars
- Compliance with institutional policies on live vendor interactions
We are also maintaining the unmatched customer support system we have for our products throughout this evolving situation, with a focus on virtual methods and electronic communication as necessary.
As a company focused on science, this is a challenge we continue to manage at the highest levels so that we can maintain critical support to our scientific and local communities.
We are here to help keep science moving forward and to help scientists around the globe tackle the threat of infectious disease. NanoString is doing our part to provide researchers with the right tools to study COVID-19 infection and develop a vaccine and therapies. Learn more about our COVID-19 research solutions available to all our customers. If you have any questions, please reach out to us.