Careers at NanoString

Join Our Team

NanoString Technologies seeks the best and the brightest to join us in our mission to provide innovative tools and technologies to researchers and scientists around the globe. Working at NanoString provides the opportunity to contribute to the discovery and development of new therapies for better patient outcomes. If you want to impact the human health and are creative, passionate, and enjoy being part of a high-energy team that thrives on scientific and product excellence, we would like to hear from you!

We offer competitive salaries and a comprehensive benefits program, and the opportunity to advance your professional growth and career aspirations.

NanoString Technologies is an Equal Opportunity Employer (EOE).

NanoString Technologies participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). Please read the below notices, available in English and Spanish, for important information. Please go to the USCIS E-Verify website for additional information.

For more information about NanoString Technologies, please visit our company overview.

Accounting & Finance

Department: Accounting & Finance

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

Senior Cost Accountant will work collaboratively in a team environment and interface with many internal customers across various departments to deliver financial reports and resolve complex cost accounting issues.  NanoString Technologies is looking for a candidate with excellent problem-solving capabilities, and ability to multi-task and prioritize in a fast-paced environment.  A strong candidate is expected to contribute to process improvements and mentor and develop staff when opportunities arise.  The ideal Senior Cost Accountant should possess strong communication and project management skills, be highly detailed-oriented, and highly-energetic in a dynamic and evolving professional environment.               

Essential Functions:

  • Completes month-end close, journal entries, reconciliations and analysis of various inventory, warranty reserves and royalty calculations.     
  • Develops and maintains standard costs, support processes associated with inventory valuation, and complete review of the excess and obsolete inventory. 
  • Review and analyze inventory, cost of goods sold, and margin reports, conduct research and perform review in regard to cost or variance analyses.
  • Ensure completeness and accuracy of reserve schedules and all inventory related quarterly reporting. 
  • Manages preparation and execution of annual standard cost roll up
  • Audits cycle count activity and provides recommendations for process and accuracy improvements
  • Collaborates on cross functional projects that impact inventory and cost of goods sold
  • Updates internal control documentation relevant to SOX, testing, compliance and process improvement. 
  • Has strong ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem 
  • Perform technical research and interpret relevant accounting guidance to ensure proper accounting treatment in accordance with company policy and current accounting standards
  • Assist as needed in various aspects of the close process
  • Support audit activities within area of responsibility.   

Requirements:

  • Bachelor’s degree in Accounting or Finance
  • At least 2 years of cost accounting experience in a standard cost environment
  • At least 5 years of progressive Accounting experience in a manufacturing environment
  • Proficiency in Microsoft Office products with advanced Excel skills

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

 

Department: Accounting & Finance

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

We are looking for an Financial Reporting Senior Accountant to assist with the coordination, preparation and publishing of all required SEC reports and filings, as well as the accounting for complex and technically challenging transactions. This role requires a motivated and detail-oriented individual capable of producing a high-quality work product and comfortable working under deadlines. On a quarterly and annual basis this role will assist in the preparation of financial statements, footnotes and other content shared with the public, will be a key internal contact for the external auditors, and an internal resource for technical accounting topics.

Essential Duties:

  • Assist in the preparation of quarterly and annual financial statements and footnotes for required SEC reports and filings (10-Q’s, 10-K’s, 8-K’s, etc.), including XBRL tagging and ensuring compliance with US GAAP and SEC requirements.
  • Assist with technical accounting on complex transactions, including research and documentation associated with various topics such as revenue recognition, share-based compensation, lease accounting, etc.
  • Monitor activity of the FASB, SEC and other authoritative bodies to identify the potential impact of new accounting guidance.
  • Assist Investor Relations with preparation of quarterly earnings releases.
  • Assist Legal department with preparation of annual proxy statement and other financing-related SEC filings.
  • On a monthly basis, prepare share-based compensation supporting calculations and reconcile equity-related financial statement accounts.
  • Assist with SOX-related compliance procedures, including monitoring controls and requests from internal and external auditors.

 

Requirements:

  • 5+ years of progressive experience and demonstrated growth in accounting and/or finance positions
  • Strong understanding of SEC reporting and GAAP
  • Excellent verbal and written communication skills
  • Ability to research areas of technical accounting complexity and apply the applicable guidance
  • Ability to explain accounting topics in an understandable and logical manner
  • Previous audit experience, especially through public accounting, is strongly preferred
  • Highly detail-oriented with excellent time management, prioritization, and organizational skills
  • Minimum of Bachelor's degree in accounting or a related field.
  • CPA required
  • Experience in writing financial statements is preferred

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

IND123

Department: Accounting & Finance

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Manager/Supervisor

Job Summary:

The revenue manager will lead the revenue and accounts receivable team to ensure the timely completion of the close process with a focus on the accuracy of timely revenue and accounts receivable reporting to internal and external customers.  The revenue manager will develop strategies with the team to improve existing processes, and to sustain and refine our internal controls around the revenue and accounts receivable processes.  The revenue manager will also serve as a technical resource on ASC 606, and will assist with applying revenue guidance to new revenue streams and collaboration revenue arrangements.  A strong candidate is expected to have experience in applying ASC 606, mentoring and developing staff to achieve both individual and team goals, and the ability to navigate a fast-paced environment.  The ideal revenue manager should possess excellent leadership, communication, and project management skills. 

Essential Duties:

  • Prepare technical position papers for new revenue streams and collaboration agreements to ensure proper revenue recognition in accordance with company policies and revenue recognition accounting standards.
  • Manage the timely completion of all monthly revenue accounting close efforts.  Revenue close efforts include the processing and calculation of complex transactions including multiple deliverable arrangements, invoicing and credit memo coordination, conducting cut-off procedures and preparing revenue and deferred revenue account reconciliations.  Review staff work product related to the close.
  • Prepare revenue schedules and analysis related to our collaboration agreements utilizing the proportional performance model, ensuring compliance with revenue recognition rules.  Work cross functionally with collaboration project teams to ensure that costs and forecasts used in calculations are appropriate.
  • Establish and maintain financial accounting policies, practices, and procedures to ensure compliance with accounting and control principles in a SOX-compliant environment
  • Ensure that there are workflow and desktop procedures for revenue and accounts receivable areas.
  • Complete and implement process improvements for revenue and accounts receivable areas to enable the department to scale as the company grows.
  • Minimize Company’s overall credit risk with customers via monitoring of accounts receivable balances, timely application of customer payments, and frequent monitoring and reporting related to past due balances.
  • Support new customer onboarding activities to mitigate downstream credit and collection risk.
  • Provide training and guidance to team members, including management of daily activities, development plans and performance reviews.
  • Prepare or coordinate revenue and accounts receivable audit requests, documentation, and testing with internal and external auditors.

 

Requirements:

  • 5+ years of biotech or related public accounting experience
  • 3+ years experience in revenue recognition in a public corporation
  • 2+ years of management experience
  • CPA designation preferred
  • Extensive knowledge of US GAAP revenue standards and related pronouncements and experience in their application for revenue recognition, particularly for ASC 606
  • Proficiency in Microsoft Office products with advanced Excel skills
  • High sense of urgency and the ability to multitask, work independently and meet multiple deadlines as required.
  • High degree of integrity with courage and commitment to do the right thing.
  • An ability to interface and communicate effectively at all levels of the organization.
  • An ability to think strategically about the role of finance in supporting the company's strategy.
  • An ability to prioritize and drive to results with a high emphasis on quality.
  • Excellent leadership, communication customer service and project management skills.

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1


Diagnostics Sales

Department: Diagnostics Sales

City: London

State: UK

Country: United Kingdom

Type: Full Time

Experience: Experienced

Job Summary:

Nanostring Technologies seeks an experienced sales professional for our diagnostics division. They will report to the Country Manager France-Benelux-UK-Switzerland, where he/she will be responsible for first establishing and then growing Nanostring's Diagnostic business in the UK (key NHS Centers and  Private Centers).

The successful candidate will work closely with the Country Manager, Senior Market Access Manager & KOLs development, and European Medical Affairs Director to define Nanostring's UK commercial plan for his/her area of responsibility and its execution in the country. He/She will lead a part of the UK commercial activities of the diagnostic version of the nCounter platform and in vitro diagnostic assays, beginning with the recently approved breast cancer assay, Prosigna. This new member of the commercial team will have direct responsibility for sales revenue.

The successful candidate for the role will work extensively with the Country Manager to maximize sales revenues from the NHS Centers, and key Private Centers, and drive growth by articulating a thoughtful, evidence-based rationale for how practicing Oncologists and Pathologists can use Nanostring's diagnostic tests to improve outcomes whilst also reducing costs through the accurate diagnosis and appropriate treatment of disease. You will need to be comfortable in dialoguing with the most senior thought leaders and decision-makers in the field of Oncology, also need to analyze the market and detect the best and faster opportunities to develop the business. In addition, this position will work closely with the marketing team in order to detect, organize and execute marketing activities (congresses, tradeshows, seminars…).

Essential Duties:

  • In the first two years, the goals for the Associate Regional Business Diagnostics UK, are:
  • Focus on successfully launching the Prosigna breast cancer assay in the NHS Centers: implementing Market Access strategy (using specific Budget Impact Model), maximizing sales, developing the market and increasing the test demand
  • Develop a go-to-market strategy to launch Prosigna in key Private Centers
  • Help develop commercial and activities plan for his/her area of responsibility
  • Be responsible for own performance, checking own progress against established goals in collaboration with line manager
  • Communicating feedback promptly with line manager and addressing issues accordingly
  • Make Prosigna known through marketing activities to the breast cancer community and attend the most relevant congresses and seminars. Marketing activities should be aligned with the Country and EU strategy and tactics, aligned with budget allocations and after medical affairs consultation (for relevance and compliance)
  • Develop commercial activities related to Diagnostic Business for Nanostring Technologies in UK, in line:
  • With the strategy defined by the Country Manager and approved by Nanostring Headquarters
  • With quality policies of the company
  • With local specific regulations and both local and global regulatory matters

 

Requirements:

  • Commercial (molecular) diagnostics or Pharmaceutical experience is strongly preferred
  • 5+ years of commercial leadership experience, including revenue responsibility and a proven track record of successfully launching Oncology drugs and/or diagnostics, ideally in lean and fast-paced organizations
  • Experience in Sales Development especially in growing Oncology businesses in UK.
  • Have played a key role in launching a commercially successful drug, molecular diagnostic or have experience in the sales of a companion diagnostic to the Oncology community are of particular interest.
  • Communication skills to work effectively with external constituents, such as clinicians, KOLs, as well as with internal stakeholders
  • Extensive knowledge of diagnostic market in UK
  • Specific experience in product or services in the diagnosis or treatment of breast cancer is preferred
  • Native or resident of the country, demonstrating affinity and knowledge of the country, its culture and people
  • Strong influencing and convincing skills and experience with regards to Oncologists and Pathologists
  • Flexibility and cultural sensitivity to work in a rapidly growing yet still small company
  • Able to operate autonomously yet within a structured corporate environment
  • Driven, self-motivated, independent, dependable and passionate individual with strong leadership ability and excellent project and time management skills
  • Scientific background (biologist, biochemistry, pharmacy, medicine, etc
  • Excellent interpersonal, communication and presentation skills
  • Good interaction with colleagues, supportive of team work.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

 

Department: Diagnostics Sales

City: Nashville

State: TN

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

Our Key Account Managers are responsible for driving sales growth of the Company’s diagnostic franchise and, the Prosigna Breast Cancer Assay, in identified targeted accounts.  Successful Key Account Managers work in close collaboration with Managed Markets, Marketing, Medical Affairs and Legal to achieve territory goals.  Additionally, a high priority must be given to depth of knowledge in the oncology marketplace and ongoing continued education in the clinical/scientific aspects of cancer diagnosis and treatment.  Customer segment will focus on community oncology, as well as regional and national lab partners.  

Territory: Specific Accounts in TN, AL, GA, SC, MS, AR, KY

Essential Duties:

  • Consistently achieve and exceed sales objectives in assigned territory
  • Creates and maintains strategic account-specific business plans that reflect an in-depth understanding of market forces impacting product adoption
  • Demonstrate knowledge of, access to and the ability to influence territory medical oncologists, breast cancer specialists and surgeons
  • Demonstrate and deliver strong in-depth clinical, technical and scientific knowledge in Breast Cancer/Oncology/Diagnostics to our customers
  • Collaborate with internal stakeholders to identify and qualify new accounts
  • Identify customer needs and deliver compelling sales messages customized to the opportunity and customer
  • Demonstrate the ability to bring value to the customer interactions by providing a high level of product expertise and customer service to all accounts
  • Track activities and submit reports on sales activities accurately & on-time
  • Manage Commercial lab relationships/collaborations to advance Nanostring’s Diagnostic business needs
  • Proactively interact with NanoString management to refine product and market initiatives
  • Effectively and efficiently prioritize, manage time, resources and workload
  • Provide clear actionable market intelligence to internal stakeholders which can aid in refining strategy 
  • Establish and utilize account management processes, field insight reporting and CRM
  • Comply with all Federal and State laws, regulations and policies that govern the conduct of NanoString's activities
  • Business travel, by air, train or car is required for regular internal and external business meetings.

 

Requirements:

  • Bachelor's Degree in scientific or business discipline or related field (MBA or advanced degree is preferred)
  • A minimum of 5 years sales experience in the pharmaceutical, biotech, or oncology diagnostics
  • Successful management of a large geographic territory
  • Previous experience with launching diagnostic products is preferred.
  • Proven, documented track record for delivering consistent, 'Top-tier' sales results
  • Demonstrated clinical and scientific knowledge including deep knowledge of the oncology marketplace, required
  • Demonstrated ability to educate and influence HCP’s to adopt new medical technology
  • Excellent verbal communication skills with the ability to establish cross-functional relationships
  • Previous experience in developing & implementing attainable account plans is required
  • Strong ability to assess and interpret market trends, financial data, customer needs, and competitive intelligence data is required
  • Effectively communicate and manage all responsibilities in a remote, high travel setting
  • Ability and willingness to travel within the geographic area and other domestic travel as required >40%

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Diagnostics Sales

City: Charlotte

State: NC

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

Our Key Account Managers are responsible for driving sales growth of the Company’s diagnostic franchise and, the Prosigna Breast Cancer Assay, in identified targeted accounts.  Successful Key Account Managers work in close collaboration with Managed Markets, Marketing, Medical Affairs and Legal to achieve territory goals.  Additionally, a high priority must be given to depth of knowledge in the oncology marketplace and ongoing continued education in the clinical/scientific aspects of cancer diagnosis and treatment.  Customer segment will focus on community oncology, as well as regional and national lab partners.  

Territory: Specific Accounts in TN, AL, GA, SC, MS, AR, KY

Essential Duties:

  • Consistently achieve and exceed sales objectives in assigned territory
  • Creates and maintains strategic account-specific business plans that reflect an in-depth understanding of market forces impacting product adoption
  • Demonstrate knowledge of, access to and the ability to influence territory medical oncologists, breast cancer specialists and surgeons
  • Demonstrate and deliver strong in-depth clinical, technical and scientific knowledge in Breast Cancer/Oncology/Diagnostics to our customers
  • Collaborate with internal stakeholders to identify and qualify new accounts
  • Identify customer needs and deliver compelling sales messages customized to the opportunity and customer
  • Demonstrate the ability to bring value to the customer interactions by providing a high level of product expertise and customer service to all accounts
  • Track activities and submit reports on sales activities accurately & on-time
  • Manage Commercial lab relationships/collaborations to advance Nanostring’s Diagnostic business needs
  • Proactively interact with NanoString management to refine product and market initiatives
  • Effectively and efficiently prioritize, manage time, resources and workload
  • Provide clear actionable market intelligence to internal stakeholders which can aid in refining strategy 
  • Establish and utilize account management processes, field insight reporting and CRM
  • Comply with all Federal and State laws, regulations and policies that govern the conduct of NanoString's activities
  • Business travel, by air, train or car is required for regular internal and external business meetings.

 

Requirements:

  • Bachelor's Degree in scientific or business discipline or related field (MBA or advanced degree is preferred)
  • A minimum of 5 years sales experience in the pharmaceutical, biotech, or oncology diagnostics
  • Successful management of a large geographic territory
  • Previous experience with launching diagnostic products is preferred.
  • Proven, documented track record for delivering consistent, 'Top-tier' sales results
  • Demonstrated clinical and scientific knowledge including deep knowledge of the oncology marketplace, required
  • Demonstrated ability to educate and influence HCP’s to adopt new medical technology
  • Excellent verbal communication skills with the ability to establish cross-functional relationships
  • Previous experience in developing & implementing attainable account plans is required
  • Strong ability to assess and interpret market trends, financial data, customer needs, and competitive intelligence data is required
  • Effectively communicate and manage all responsibilities in a remote, high travel setting
  • Ability and willingness to travel within the geographic area and other domestic travel as required >40%

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Diagnostics Sales

City: Atlanta

State: GA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

Our Key Account Managers are responsible for driving sales growth of the Company’s diagnostic franchise and, the Prosigna Breast Cancer Assay, in identified targeted accounts.  Successful Key Account Managers work in close collaboration with Managed Markets, Marketing, Medical Affairs and Legal to achieve territory goals.  Additionally, a high priority must be given to depth of knowledge in the oncology marketplace and ongoing continued education in the clinical/scientific aspects of cancer diagnosis and treatment.  Customer segment will focus on community oncology, as well as regional and national lab partners.  

Territory: Specific Accounts in TN, AL, GA, SC, MS, AR, KY

Essential Duties:

  • Consistently achieve and exceed sales objectives in assigned territory
  • Creates and maintains strategic account-specific business plans that reflect an in-depth understanding of market forces impacting product adoption
  • Demonstrate knowledge of, access to and the ability to influence territory medical oncologists, breast cancer specialists and surgeons
  • Demonstrate and deliver strong in-depth clinical, technical and scientific knowledge in Breast Cancer/Oncology/Diagnostics to our customers
  • Collaborate with internal stakeholders to identify and qualify new accounts
  • Identify customer needs and deliver compelling sales messages customized to the opportunity and customer
  • Demonstrate the ability to bring value to the customer interactions by providing a high level of product expertise and customer service to all accounts
  • Track activities and submit reports on sales activities accurately & on-time
  • Manage Commercial lab relationships/collaborations to advance Nanostring’s Diagnostic business needs
  • Proactively interact with NanoString management to refine product and market initiatives
  • Effectively and efficiently prioritize, manage time, resources and workload
  • Provide clear actionable market intelligence to internal stakeholders which can aid in refining strategy 
  • Establish and utilize account management processes, field insight reporting and CRM
  • Comply with all Federal and State laws, regulations and policies that govern the conduct of NanoString's activities
  • Business travel, by air, train or car is required for regular internal and external business meetings.

 

Requirements:

  • Bachelor's Degree in scientific or business discipline or related field (MBA or advanced degree is preferred)
  • A minimum of 5 years sales experience in the pharmaceutical, biotech, or oncology diagnostics
  • Successful management of a large geographic territory
  • Previous experience with launching diagnostic products is preferred.
  • Proven, documented track record for delivering consistent, 'Top-tier' sales results
  • Demonstrated clinical and scientific knowledge including deep knowledge of the oncology marketplace, required
  • Demonstrated ability to educate and influence HCP’s to adopt new medical technology
  • Excellent verbal communication skills with the ability to establish cross-functional relationships
  • Previous experience in developing & implementing attainable account plans is required
  • Strong ability to assess and interpret market trends, financial data, customer needs, and competitive intelligence data is required
  • Effectively communicate and manage all responsibilities in a remote, high travel setting
  • Ability and willingness to travel within the geographic area and other domestic travel as required >40%

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Diagnostics Sales

City: Columbia

State: SC

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

Our Key Account Managers are responsible for driving sales growth of the Company’s diagnostic franchise and, the Prosigna Breast Cancer Assay, in identified targeted accounts.  Successful Key Account Managers work in close collaboration with Managed Markets, Marketing, Medical Affairs and Legal to achieve territory goals.  Additionally, a high priority must be given to depth of knowledge in the oncology marketplace and ongoing continued education in the clinical/scientific aspects of cancer diagnosis and treatment.  Customer segment will focus on community oncology, as well as regional and national lab partners.  

Territory: Specific Accounts in TN, AL, GA, SC, MS, AR, KY

Essential Duties:

  • Consistently achieve and exceed sales objectives in assigned territory
  • Creates and maintains strategic account-specific business plans that reflect an in-depth understanding of market forces impacting product adoption
  • Demonstrate knowledge of, access to and the ability to influence territory medical oncologists, breast cancer specialists and surgeons
  • Demonstrate and deliver strong in-depth clinical, technical and scientific knowledge in Breast Cancer/Oncology/Diagnostics to our customers
  • Collaborate with internal stakeholders to identify and qualify new accounts
  • Identify customer needs and deliver compelling sales messages customized to the opportunity and customer
  • Demonstrate the ability to bring value to the customer interactions by providing a high level of product expertise and customer service to all accounts
  • Track activities and submit reports on sales activities accurately & on-time
  • Manage Commercial lab relationships/collaborations to advance Nanostring’s Diagnostic business needs
  • Proactively interact with NanoString management to refine product and market initiatives
  • Effectively and efficiently prioritize, manage time, resources and workload
  • Provide clear actionable market intelligence to internal stakeholders which can aid in refining strategy 
  • Establish and utilize account management processes, field insight reporting and CRM
  • Comply with all Federal and State laws, regulations and policies that govern the conduct of NanoString's activities
  • Business travel, by air, train or car is required for regular internal and external business meetings.

 

Requirements:

  • Bachelor's Degree in scientific or business discipline or related field (MBA or advanced degree is preferred)
  • A minimum of 5 years sales experience in the pharmaceutical, biotech, or oncology diagnostics
  • Successful management of a large geographic territory
  • Previous experience with launching diagnostic products is preferred.
  • Proven, documented track record for delivering consistent, 'Top-tier' sales results
  • Demonstrated clinical and scientific knowledge including deep knowledge of the oncology marketplace, required
  • Demonstrated ability to educate and influence HCP’s to adopt new medical technology
  • Excellent verbal communication skills with the ability to establish cross-functional relationships
  • Previous experience in developing & implementing attainable account plans is required
  • Strong ability to assess and interpret market trends, financial data, customer needs, and competitive intelligence data is required
  • Effectively communicate and manage all responsibilities in a remote, high travel setting
  • Ability and willingness to travel within the geographic area and other domestic travel as required >40%

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1


Life Sciences Sales

Department: Life Sciences Sales

City: Berlin

State: Germany

Country: Germany

Type: Full Time

Experience: Mid Level

Job Summary:

The Inside Sales Representative (ISR) is responsible for driving consumable sales and serving as the initial point of contact for pre-sales customer inquiries. S/he manages the sales process for specific products lines, accounts and/or sales opportunities via phone and e-mail. Responsibilities include engaging with existing customers, generating new sales leads, introducing customers to the NanoString products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing pricing, creating and submitting individualized quotes, negotiating and coordinating with manufacturing to ensure delivery of products, and closing the sales process through the point of order receipt. This individual works closely with Regional Account Managers and Prospecting Associates to meet and exceed sales quotas for a specific territory.  This is a home-based sales role located in a specific geography and requires minimal travel (10%); however, local travel to nearby customers is highly encouraged.

Essential Duties:

  • Support Regional Account Managers with lead generation, customer follow-up, and developing/closing consumable opportunities.
  • Initial point of contact for pre-sales customer inquiries and outbound prospecting.
  • Engage with existing customers and generating sales leads.
  • Manage trade show leads and their respective qualifications.
  • Ensure compliance with manufacturing protocols to ensure product build and shipment.
  • Establish new customers and maintain/grow existing customer accounts.
  • Establish and nurture positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
  • Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
  • Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.

 

Requirements:

  • Bachelor’s degree in a science or technical field required. Genetics, molecular biology, chemistry strongly preferred.
  • M.S. degree in molecular biology or a related field a strong plus.
  • 2-4 years of successful sales experience with a technical life science product preferred.
  • Solid fundamental understanding of genetics.
  • Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
  • Outstanding listening, verbal, presentation, and written communication skills.
  • Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
  • Strong ability to identify customer needs, obstacles to the sales process, and solutions using NanoString products.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Experience working with Microsoft Dynamics or a similar CRM database a plus.
  • Strong business sense, instinct, and personal drive.
  • Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork
  • Fluent in German - written and oral
  • Based out of UK or Germany 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Entry Level

Job Summary:

The Sales Development Representative engages in generating prospective clients via phone and email to qualify their interest and fit for NanoString, and assists in transfer of the qualified clients to the sales team. This is an entry-level role.

Essential Functions:

  • Research and call prospects for new sales opportunities within Academic, Biotech, and Pharma businesses by discussing prospects’ research goals and methodologies, and provide overview of Nanostring’s products and services.
  • Meet or exceed quotas for qualified leads passed to sales team.
  • Document all activities and interactions in CRM tool.
  • Utilize CRM and ERP to generate sales quotes.
  • Perform various outbound call campaigns around trade shows, specific events, or targets in addition to ongoing primary lead generation activities.
  • Meet or exceed quotas for direct sales of instrument service contracts.

Requirements:

  • Bachelor's degree in life sciences.
  • Excellent written & verbal communication skills.
  • Ability to work in a fast-paced environment and learn quickly.
  • Proficient computer skills in Microsoft Office Suite, Outlook, Sharepoint, CRM and ERP experience desirable.
  • Flexible and interested in a company with huge growth opportunity​.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

 

Department: Life Sciences Sales

City: Boston

State: MA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Sales Representative is responsible for driving consumable sales and serving as the initial point of contact for pre-sales customer inquiries. S/he manages the sales process for specific products lines, accounts and/or sales opportunities via phone and e-mail. Responsibilities include engaging with existing customers, generating new sales leads, introducing customers to the NanoString products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing pricing, creating and submitting individualized quotes, negotiating and coordinating with manufacturing to ensure delivery of products, and closing the sales process through the point of order receipt. This individual works closely with Regional Account Managers and Prospecting Associates to meet and exceed sales quotas for a specific territory.  This is a home-based sales role located in a specific geography and requires minimal travel (10%); however, local travel to nearby customers is highly encouraged.

***This position is technically called Inside Sale Rep due to the limited travel and home based nature of the work.***

Essential Duties:

  • Support Regional Account Managers with lead generation, customer follow-up, and developing/closing consumable opportunities.
  • Initial point of contact for pre-sales customer inquiries and outbound prospecting.
  • Engage with existing customers and generating sales leads.
  • Manage trade show leads and their respective qualifications.
  • Ensure compliance with manufacturing protocols to ensure product build and shipment.
  • Establish new customers and maintain/grow existing customer accounts.
  • Establish and nurture positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
  • Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
  • Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.

Requirements:

  • Bachelor’s degree in a science or technical field required. Genetics, molecular biology, chemistry strongly preferred.
  • 2-4 years of successful sales experience with a technical life science product preferred.
  • M.S. degree in molecular biology or a related field a strong plus.
  • Solid fundamental understanding of genetics.
  • Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
  • Strong business sense, instinct, and personal drive.
  • Outstanding listening, verbal, presentation, and written communication skills.
  • Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
  • Strong ability to identify customer needs, obstacles to the sales process, and solutions using NanoString products.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Experience working with Microsoft Dynamics or a similar CRM database a plus.
  • Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

 

Department: Life Sciences Sales

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Inside Sales Representative (ISR) is responsible for driving consumable sales and serving as the initial point of contact for pre-sales customer inquiries. S/he manages the sales process for specific products lines, accounts and/or sales opportunities via phone and e-mail. Responsibilities include engaging with existing customers, generating new sales leads, introducing customers to the NanoString products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing pricing, creating and submitting individualized quotes, negotiating and coordinating with manufacturing to ensure delivery of products, and closing the sales process through the point of order receipt. This individual works closely with Regional Account Managers and Prospecting Associates to meet and exceed sales quotas for a specific territory.  This is a home-based sales role located in a specific geography and requires minimal travel (10%); however, local travel to nearby customers is highly encouraged.

Essential Duties:

  • Support Regional Account Managers with lead generation, customer follow-up, and developing/closing consumable opportunities.
  • Initial point of contact for pre-sales customer inquiries and outbound prospecting.
  • Engage with existing customers and generating sales leads.
  • Manage trade show leads and their respective qualifications.
  • Ensure compliance with manufacturing protocols to ensure product build and shipment.
  • Establish new customers and maintain/grow existing customer accounts.
  • Establish and nurture positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
  • Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
  • Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.

Requirements:

  • Bachelor’s degree in a science or technical field required. Genetics, molecular biology, chemistry strongly preferred.
  • M.S. degree in molecular biology or a related field a strong plus.
  • 2-4 years of successful sales experience with a technical life science product preferred.
  • Solid fundamental understanding of genetics.
  • Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
  • Outstanding listening, verbal, presentation, and written communication skills.
  • Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
  • Strong ability to identify customer needs, obstacles to the sales process, and solutions using NanoString products.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Experience working with Microsoft Dynamics or a similar CRM database a plus.
  • Strong business sense, instinct, and personal drive.
  • Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

IND123

#LI-MS1

Department: Life Sciences Sales

City: Bay Area

State: CA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

The Technical Sales Specialist (TSS) supports our North America (some Europe) Sales team, addresses growth of our 3-D biology portfolio, and manages the GeoMx Digital Spatial Profiling (DSP) service number.

Territory: Bay Area

Essential Duties:

  • Developing 3-D Biology business in the Pharmaceutical, biotech, and academic market segments. 
  • Support the defined RAMs territories to develop and grow product portfolio
  • Support the Business Development team to identify and develop new collaboration opportunities involving the product portfolio including our DSP service.
  • Development of new business through intelligent networking and a sophisticated ability to generate new clients.
  • Managing contracts and projects for our DSP service.
  • Liaising and interacting with all business teams

Requirements:

  • A track record of delivering sales targets, exceptionally target driven and proven at developing relationships with key decision makers of all levels.
  • Management of high complexity sales with a proven understanding of the market segment.
  • Experience in negotiating high value contracts
  • Proven understanding of Pharmaceutical and biotech Research development, Biomarker discovery, genomic analysis and proteomics applications.
  • Ability to work closely with global commercial functions, including sales professionals and business development, to ensure strategic input for the direction and continued success of the business.
  • Minimum B.S. in Life Science discipline.  Ph.D. or advanced degree preferred.
  • Proven sales experience within a Life Science, Translational Research, Diagnostics, CRO capacity within the Pharmaceutical-Biotechnology industry
  • Strong technical understanding of proteomic technologies and immuno-oncology.
  • Ability to travel within Northeast 75% of time. Travel outside 25%

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Manhatten

State: NY

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

The Key Account Manager (KAM) is responsible for managing, protecting the base, and growing a network of customers within an assigned territory of accounts.  This individual’s focus will be two-fold; foster current customer relationships to maximize pull through, and develop new customer relationships to increase revenue generation across the install base.  This individual works closely with the Life Sciences commercial teams including Regional Account Managers (RAM), Field Application Scientists (FAS) and other support functions to ensure successful partnering to achieve revenue goals.

Territory: Top Accounts in PA and NY (prefer you be based out of Greater NYC or Philadelphia)

Essential Duties:

  • Grow existing customer relationships and establish new customer relationships, within assigned accounts, to achieve consumables sales quotas, sales goals, and assigned targets.
  • Protect and grow the base by driving instrument pull through on the existing territory installed base, as well as identifying new instrument opportunities within assigned accounts.
  • Generate new consumables projects and expand existing customer projects to grow revenue, focused on “Whale Development” (projects > $25,000). Maintain expert domain knowledge on applications, new NanoString publications, and NanoString products in order to have maximum credibility and impact with assigned customers.
  • Utilize account strategy & selling skills to create a competitive advantage versus competitor offerings.
  • Engage the customers at all levels within the account to create Key Opinion Leaders (KOL’s).
  • Regularly present to key decision makers and laboratory staff to drive awareness of NanoString products and applications.  Partner with Marketing to generate awareness campaigns as needed.
  • Work with technical support and FAS, where required, to address customer project requirements. Rapidly handover standard requests for technical support to the FAS and internal technical support teams.
  • Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis. Maintain expert knowledge on consortia, opportunities presented by new grants, and other funding sources at the account level.
  • Develop and maintain key account plans (mapping) that identify opportunities for NanoString to deliver value, strategically position NanoString solutions, impact stakeholders, map out the buying processes, and forecast sales at the account level.
  • Highly effective CRM management including detailed notes on customer interactions and funnel management to enable forecasts on ‘best case’ and ‘most likely’ sales revenue for current month / quarter and next month / quarter.
  • Provide feedback to NanoString leadership on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending NanoString offerings.
  • Be a positive representative of the company and its brand in the marketplace.
  • Conduct all sales & account activities with the highest degree of professionalism and integrity.

 

Requirements:

  • MS or BS in Molecular Biology, Biochemistry or related field (laboratory experience preferred).
  • A strong understanding and familiarity with gene expression technologies including qPCR, microarray analysis and Next Generation Sequencing.  Experience in Oncology preferred.
  • A minimum of 5 years of related field sales experience, with a proven track record of success. 
  • Ability to travel >50% of the time (territory dependent).
  • Ability to create and deliver highly effective presentations
  • Highly self-motivated with a desire to participate in the growth and success of the commercial team.
  • Strong administration skills including CRM and process documentation.
  • Exceptional communication skills, both verbal and written.
  • Excellent time management and project management skills.
  • Ability to effectively participate in cross functional teams and to excel within a matrix organization.

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Executive

Job Summary:

The Director of Global Sales Operations is a member of the Commercial Leadership Team (CLT), and will be responsible for developing, implementing, and managing the tools, processes, and metrics required to impact the overall productivity of Nanostring’s global life science and diagnostics sales team.  The individual in the role will optimize Nanostring’s selling architecture and infrastructure, inclusive of technology platforms, reporting toolsets, strategic planning methodologies, territory and quota establishment, incentive compensation management, selling processes, and reporting.  Working collaboratively with the CLT, the Director will also lead development and implementation of effective sales enablement components, including commercial team development programs, sales or technical training, content management, content infrastructure, and content access.  The Director will have one report focused on the sales enablement portion.  This is a highly matrixed role directly supporting the execution of senior commercial leadership strategic goals, and requires strong alignment of multiple cross-functional areas within the company, including executive leadership, sales, support, marketing, finance, and HR.  As the role is critical to sales force functionality and effectiveness, the optimum candidate will require strong analytical, matrix management, team building, and organizational skills, and maintain a high level of accountability to sales productivity.

Essential Duties:

Sales Planning:

  • Understand and advise on sales force sizing, territory alignment, customer segmentation, and market targeting, with bias towards data-based decisions
  • Develop and administer territory quotas and incentive compensation plans, in line with executive strategy, market opportunity, and District growth strategy
  • Lead resource planning, budgeting, and sales administration processes
  • Act as the central liaison for sales and commercial leadership meetings, quarterly and annual, to ensure clear expectations of group sessions and capture of actionable activities
  • Sales Process:
  • Develop a standardized sales process, including clear goal setting beyond revenue required to drive standardized and scalable business discipline
  • Centralize and clearly communicate components of Nanostring’s sales culture, including measurable processes and protocols for effective selling
  • Design and execute sales team development programs for strategic growth initiatives or key new market penetration
  • Create process to distribute, hold accountable, and measure effectiveness against target or lead lists
  • Understand and influence optimum quoting, order processing, and order fulfillment processes with a focus on productivity and customer experience

Sales Training:

  • Create company-wide sales training strategy, curriculum, and content for on-going sales development, with focus on sales process, product, content, and application
  • Create and implement sales on-boarding process
  • Create metrics and sales certification process to ensure consistent and effective digestion of training material across the sales team
  • Lead annual Global Commercial Meeting planning, with focus on stated development objectives for the meeting

Sales Tools Management/Implementation:

  • Support development and effective implementation of CRM as required to optimize funnel management, business visibility, and forecasting.
  • Optimize handshake of business tools (including CRM, ERP, and reporting packages) to collect, manage, and report key sales data
  • Create metrics, dashboards, and reporting required to understand sales pipeline, trends, and forecasting at the management and rep level, and participate in presenting these at the Monthly Commercial Business review
  • Incorporate sales process components, customer verifiers, and account development elements into CRM to improve sales execution
  • Standardize CRM utilization and train field against expectations to improve accuracy and consistency of data
  • Develop and manage additional sales enablement tools required for sales execution, presentation, or content management
  • Collaborate with and provide input to Marketing for Campaign Dashboard

Data/Analytics/Reporting Strategy:

  • Define, procure and integrate all data sources into daily operations
  • Democratize data inputs and standard processes to ensure consistency
  • Maintain the integrity of the data architecture plan for sales, and work with system administrators to implement
  • Develop the analytics strategy which will provide the basis for key insights required to drive greater productivity across sales teams
  • Create the structure for accurate and effective pipeline and forecasting management processes
  • Develop a regular reporting strategy which includes monthly, quarterly and annual reports to the CLT
  • Develop performance metrics for against quota and/or specified KBOs, including support of commission calculation

Cross-Functional Collaboration:

  • Collaborate across all Commercial Leadership to ensure alignment on sales strategy and effective implementation through sales teams
  • Collaborate with Marketing/Application Specialists to improve the efficiency of sales training content, demand generation tools, and GTM strategies
  • Collaborate with Finance on sales compensation design and payout, along with revenue, budget and margin planning
  • Collaborate with IT to evolve or implement tools required for productivity tools and/or reporting improvements across existing or new software toolsets
  • Collaborate with SOA and Logistics to optimize “quote to pay” process, including order fulfillment and customer notification processes

Requirements:

  • Demonstrated success in sales operations or sales management, including strategic sales planning, process development, program management, execution, and continuous improvement.
  • Demonstrated strength in providing leadership, direction and feedback to cross-functional team members, including remote field sales staff
  • Demonstrated strength in taking independent initiative on senior leadership organizational development goals, gaining organizational alignment on an action plan, and reporting progress towards defined productivity targets
  • Demonstrated focus on personal and team accountability, with proven track record of meeting/exceeding established goals
  • Both results-oriented and collaborative, able to work independently and also function well as part of a multidisciplinary team
  • Ability to work cross functionally at both senior and individual contributor levels.
  • Highly analytical, with the ability to produce and present compelling data to drive strategy
  • Excellent presentation and communication skills, both verbal and written
  • Experience designing and delivering sales training programs
  • Outstanding work ethic, leadership, honesty/integrity, compatibility with NanoString culture and the ongoing ability to help foster an excellent work environment
  • BS, BA, or equivalent degree.  MBA or graduate degree in analytical field preferred.
  • Minimum of 5 years with demonstration of progressive development in sales, marketing, operations, analytical, and/or management role.
  • Global business experience

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Bay Area

State: CA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the East Coast, Midwest, and West Coast regions and should be living in one of these general areas and close to a major airport.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Houston

State: TX

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the East Coast, Midwest, and West Coast regions and should be living in one of these general areas and close to a major airport.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Boston

State: MA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the East Coast, Midwest, and West Coast regions and should be living in one of these general areas and close to a major airport.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: London

Country: United Kingdom

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

 

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas to include , biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing desired.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%.
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the Western European regions and should be living in a major European city.

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Paris

Country: France

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

 

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas to include , biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing desired.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%.
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the Western European regions and should be living in a major European city.

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Berlin

Country: Germany

Type: Full Time

Experience: Mid Level

Job Summary:

The Product Application Scientist is at the forefront of introducing the suite of emerging technology products to global customers through the introduction, positioning, training, and initially supporting customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. Nanostring is releasing a new product into the market – GeoMx Digital Spatial Profiler. This position will be responsible for the field training, support, and customer application development.

Essential Duties:

  • Be the point-person for post-sales training and support for all GeoMx installations within your geographic region.  This includes providing on-site wet and dry lab training, experimental design support, data analysis guidance and application-specific insights and guidance.
  • Partner closely with the Technical Sales Specialist (TSS) in the positioning of new GeoMx platform-associated capabilities and applications as they are released. Develop partnerships that may contribute to early access programs for these capabilities and applications.
  • In the pre-sales environment, conduct seminars and technical presentations and engage in customer meetings as strategically required
  • Provide thorough training and experimental consultation to customers who acquire the platform and applications.
  • Provide data analysis training/support during the early adoption phase of an engagement
  • Leveraging relationships and platform success, grow utilization at all GeoMx sites.
  • Contribute to the development and refinement of the processes and materials used by the global support teams to advance the needs of our customers
  • As needed, support NanoString's nCounter platforms either in relation to GeoMx system operation or for non-spatial DNA, RNA and protein applications
  • Spearhead and drive initiatives that enhance the customer experience with the use of NanoString’s GeoMx products.
  • Provide customer experience information, requests for applications development, software improvements, technical document development etc. into the associated internal teams, such as R&D, software, marketing and technical writing teams to continually improve the product and associated information.
  • Document all interactions into the CRM system.

 

Requirements:

  • Ph.D. in a biomedical science (or related field) required
  • Minimum of 3 years as a research scientist in a biomedical research related field. Demonstrated expertise in areas to include , biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing desired.
  • Demonstrated experience in supporting the adoption of innovative new technologies with early adopters
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent organization and communication skills, verbal and written
  • Experience and ability to present scientific presentations to a diverse audience
  • Ability to work in a fast paced environment and can deal with ambiguity
  • Ability to travel - domestic and international –50 – 75%.
  • Commercial and/or customer support experience desirable
  • We are looking for candidates who can support the Western European regions and should be living in a major European city.

 

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Life Sciences Sales

City: Bay Area

State: CA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

​The Regional Account Manager drives revenue growth to meet or exceed sales revenue targets that are based on strategic product areas within the growing nanoString portfolio. The RAM will work to synchronize the nanoString portfolio with the customer’s workflow, in both a consultative and technical manner. The RAM will pull together internal resources to support and create strategic customer relationships, and will support the development of nanoString Key Opinion Leaders, in the Genomics and Proteomics marketplace. The RAM will bring to nanoString market feedback on product fitness and support the continued development of our portfolio. The RAM will position products and handle customer objections, and also demonstrate successful use of the nanoString portfolio by our current client base.  He/she works in concert with the District Sales Manager to develop and drive strategy key regional strategies in our areas of focus.  He/she collaborates with the Inside Sales and Field Application Specialists to deliver complete product and service solutions to nanoString clients. He/she must be able to form strategic alliances and design solutions that support pipeline evolution;  drive opportunities to a close and achieve long-term sustainable business.  

Territory: San Francisco - Bay Area

Essential Functions:

  • Sales Revenues / Budgets:  Meet or exceed sales targets – increasing sales of all nanoString products by managing all sales functions and driving new business.
  • Strategy: Implement company strategy through specific strategic account plans developed in concert with his/her District Sales Manager.
  • Planning / Forecasting: Develop and monitor annual sales targets, key performance indictors and revenue forecasts.
  • Business / Markets: Drive and initiate development of new business opportunities. Increase number of strategic partnerships.
  • Development: Build relationships within the team to improve positioning of key products and achieve targets,including cross departmental commercial teams in Inside Sales, Marketing, Field Applications, and Bioinformatics.
  • Communication: Organize meetings and communication channels to ensure effective communication across business units. Maintain and develop relationships with key customers.

Requirements:

  • Minimum of Bachelor of Science and Masters degree preferred but not required
  • 2+ years of lab experience preferred
  • A minimum of 5+ years of directly related sales experience with proven track record in Life Science or Molecular Diagnostics Industry
  • Wide range of knowledge of life sciences and diagnostic molecular biology applications and products, including qPCR, uArray, NGS specific customer and technology knowledge
  • Knowledge of nanoString products preferred.
  • Proven ability to sell to Laboratory Directors, Principal Investigators and above
  • Self motivated with the ability to work independently while under guidance from manager
  • Ability to work in teams
  • Leadership and motivational skills
  • Project management skills

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1


Regulatory Affairs

Department: Regulatory Affairs

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

The Senior International Regulatory Affairs Specialist creates, evaluates and completes International regulatory projects consistent with the company goals. This individual is responsible for assembling regulatory submissions and international dossiers to various territories.

Essential Duties:

  • Oversees International regulatory projects consistent with the company goals. Ensures timely registration of products in compliance with applicable regulations and guidance.
  • Responsible for the implementation of regulatory strategies through coordination and preparation of submission documents for the registration of new products and changes to existing products in international markets (i.e. EU, Asia, South/Central America).
  • Author and prepare documentation for International product registrations in responsible regions (i.e. EU, Asia and South/Central America) including; first-time registrations, renewals, annual reporting, re-licensing, and change reporting. Interact with Regulatory Affairs personnel at regulatory agencies, contract manufacturers and distributors to ensure registrations are current and compliant.
  • Creates and implements regulatory affairs policies and procedures to ensure that regulatory compliance is maintained or enhanced
  • Maintains current knowledge of relevant regulations, including proposed and final rules.
  • Interprets RA policies and guidance and correctly applies them as regulatory activities.
  • Provides regulatory advice and serves as the expert in international regulatory affairs for new product development  
  • Review and approve labeling, marketing, materials for International markets.
  • Provides regulatory updates senior management. Maintains current knowledge of global regulations and new guidance documents and advice appropriate parties within the company.

Requirements:

  • BA/BS degree is required. Preferred education/experience areas include clinical, engineering, physical, biological, and regulatory sciences, Advanced degrees (MS, PhD., etc.) a plus
  • Minimum 4+ years of international regulatory experience with medical device regulations
  • Previous experience with global regulatory filings (i.e. Japan, China, Korea, SEA and LATAM)
  • Strong interpersonal and presentation skills with the ability to influence others in a positive and effective manner
  • Excellent organizational skills and ability to support multiple projects
  • Excellent verbal and written skills.
  • Ability to work under minimal supervision
  • Expert at writing, reviewing and editing technical documents.
  • Experience working with cross-functional teams from diverse disciplines and culture.
  • Experience identifying, communicating and solving regulatory issues with project reams and management.
  • Desired skills/experience:
  • Previous experience with global IVD submissions
  • Previous experience effectively communicating/presenting information and responding to questions from managers, customers, and other cross-functional teams while maintaining a high level of professionalism. 
  • Additional languages beyond English (to be able to communicate on a regular basis at a business/technical level)

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

 

****RELOCATION ASSISTANCE AVAILABLE WITHIN THE US. JOB REQUIRES BEING SEATTLE/CORP BASED (please do not apply if not interested in being in Seattle)

 

 

Department: Regulatory Affairs

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

The Regulatory Affairs Specialist evaluates and completes US regulatory projects consistent with the company goals. This individual is responsible for assembling regulatory submissions and technical file/ design dossiers to US territories.   Responsibilities include acting as the regulatory representative on developmental core teams culminating in the preparation of relevant regulatory filings to FDA or other government agencies.

Essential Duties:

  • Oversee/support regulatory projects consistent with the company goals
  • Leadership and/or assistance in creating timely regulatory document packages for submissions and registrations of new and mature products
  • Manage and maintain regulatory files based on regulatory and post-market requirements
  • Compile, coordinate, and format all materials required in submissions, license applications/amendments, technical file documentation and annual reporting
  • May have direct interaction with regulatory agencies on defined matters.
  • Contribute to the creation and execution of regulatory strategies for clinical trial applications
  • Recommend changes for labeling/promotional/advertising materials, manufacturing, marketing and clinical protocol for regulatory compliance to the appropriate regulations, as needed
  • Assist in the creation, evaluation, implementation and update of internal regulatory affairs policies and procedures to ensure that regulatory compliance is maintained or enhanced
  • Maintain awareness, excellent comprehension and appropriate application of relevant regulations including proposed and final rules.
  • Requires some supervision with latitude for independent judgment

Requirements:

  • BA/BS degree is required, preferred education/experience areas include bioengineering, physical, biological, and regulatory sciences, Advanced degrees (MS, PhD., etc.) a plus
  • 2-4 years of experience with US medical device regulations at a diagnostic devices company (experience may be combined with pertinent education)
  • Knowledge of US laws, regulations, standards and guidances that affect diagnostic products
  • Working knowledge of FDA QSR and ISO 13485 regulations
  • Previous experience with preparing and submitting 510(k), IDE, and/or PMA or other regulatory submissions and some interaction with regulatory authorities for registrations
  • Previous in vitro diagnostic (IVD) nucleic acid experience highly preferred -or- experience in a Molecular Biology research environment
  • Excellent communication skills; both oral and written
  • Strong interpersonal skills with the ability to influence others in a positive and effective manner
  • Demonstrated ability to contribute to a continuous learning and process improvement environment
  • Strong intellectual capacity and curiosity desired
  • Strong organizational skills and ability to support dynamic programs
  • Proven ability to work on product development teams
  • Certifications: RAC, preferred

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

Department: Regulatory Affairs

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Manager/Supervisor

Job Summary:

The Manager, Regulatory Affairs is responsible for acting as the regulatory representative on developmental core teams culminating in the preparation of relevant regulatory filings to FDA or other International Health Authorities, with a focus on companion diagnostics.

Essential Duties:

  • Evaluate Regulatory landscape in development of global regulatory strategy
  • Determine requirements for regulatory submissions
  • Maintain current knowledge of relevant regulations, including proposed and final rules
  • Participate on product design teams to ensure product compliance
  • Provides regulatory input during inspections and audits
  • Create, evaluate, and update Regulatory Affairs policies and procedures to ensure that regulatory compliance is maintained or enhanced
  • Review labeling/promotional/advertising materials, and other documents to ensure compliance
  • Develop, manage, and execute regulatory plans for large-scale projects, including companion diagnostics
  • Manage direct reports for successful execution of regulatory plans
  • Provides training on current /new regulatory requirements

Requirements:

  • BA/BS degree is required. Preferred education/experience include bioengineering, biological, physical, clinical and regulatory sciences. Previous in vitro diagnostic (IVD) nucleic acid experience and/or companion diagnostic (CDx) experience highly preferred
  • 6+ years of (hands on) experience in Regulatory Affairs with FDA regulated products
  • Previous experience with 510(k), IDE, and/or PMA submissions
  • Working knowledge of FDA QSR and ISO 13485 regulations
  • Experience in a Molecular Biology research environment
  • Strong intellectual capacity and curiosity desired
  • Certifications: RAC, CQA, CQM preferred
  • Strong interpersonal skills with the ability to influence others in a positive and effective manner
  • Strong organizational skills and ability to support multiple projects
  • Proven ability to prepare regulatory submissions and interact with FDA/Health Authorities  to obtain and maintain product approvals
  • Proven ability to work on product development teams
  • Intellectual curiosity and an ability to digest complex technical data

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1


Quality Assurance

Department: Quality Assurance

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Executive

Job Summary:

The Vice President of Regulatory Affairs & Quality Assurance has overall responsibility for leading all aspects of regulatory and quality strategy development and implementation and for communicating directly with global regulatory agencies (U.S. FDA, Health Canada, EU, ISO, Japan MHW, etc.) on all regulatory matters. Responsible for company’s product quality and reliability to meet or exceed customer expectations. This position will either be based out of the Seattle headquarters or our Redwood City, CA office (w/expectation of being in Seattle frequently). 

Essential Functions:

  • Representing the Regulatory and Quality functions, serve as a key and active member of the Senior Operational team, interacting with the team to ensure business objectives are aligned and that the company is performing to operational objectives.
  • Coach and mentor the Regulatory and Quality organization ensuring appropriate levels of accountability for decision making and clearly communicate cross functionally within the organization.
  • Promote the development of a facility-wide understanding of the key elements related to quality systems and regulatory compliance requirements.
  • Effectively lead and manage Regulatory and Quality staff including direct mentoring and leadership of managers in each organization.
  • Provide sound advice and guidance regarding the impact of regulatory and quality issues on overall corporate strategy and operations.
  • Serve as the Quality Management Representative and primary point of contact with the Company’s Notified Bodies and external auditors. Ensure the company is in full compliance with regulatory agencies
  • Develop and execute efficient and effective regulatory strategies to bring products to market (domestic and international).
  • Develop and implement strategies for educating the FDA on various aspects of the technology and scientific principles upon which the product system operates.
  • Maintain excellent relationships with regulatory agencies, subcontractors, and providers of non-clinical and clinical studies
  • Effectively Manage the preparation and submission of marketing approval applications (510(k)s, PMAs, CE Product Certifications, Design Dossiers, International Licenses, etc.)
  • Oversee and assist in the review and approvals of product packaging and labeling and Sales and Marketing promotional materials.
  • Identify relevant quality standards for product development and manufacturing and partner effectively with Product Development in defining design requirements for domestic and international markets.
  • Ensure Quality compliance with regulatory agencies and all applicable standards Worldwide
  • Develop and execute quality design and quality assurance strategy for new product development and sustaining business activities.
  • Effectively create and support process enhancement initiatives to maintain an environment of continuous improvement throughout the organization.
  • Ensure effective coordination of investigations, root cause analysis, risk assessments and implementation of change control, and corrective and preventive actions to the adhered timelines as appropriate.
  • In support of the quality system, provide effective leadership support, training and guidance to all company personnel.

Requirements:

  • At least 10 years of experience in clinical in vitro diagnostic regulations, including successful pre-market submissions for domestic and international markets. Experience with molecular diagnostic and companion diagnostics a plus.
  • Minimum of BS degree in scientific discipline, preferably life sciences, biomedical, or other engineering science. MS or PhD a plus; regulatory certification (RAC) and auditor (CQA) qualifications a plus.
  • Progressive & proven record of leadership and managing regulatory/quality organization’s with global responsibility and establishing long term strategic growth initiatives.
  • Experience with all phases of the product development lifecycle, including concept, design, implementation, verification and validation activities necessary for product commercialization.
  • Extensive experience in cGMP and other Regulatory compliance requirements. Experienced in regulatory filings for US (510(k), IDE and PMA) and other key countries/regions.
  • Authoritative knowledge of current US and international in vitro clinical diagnostic regulations and guidelines.
  • Demonstrated success in the development and implementation of facility quality management systems, and assuring compliance to all applicable regulations.
  • Ability to think ‘out of the box’ and create novel solutions to challenging problems.
  • Work well in team settings and also be able to work independently to ensure completion of time critical projects.
  • High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction.
  • Proven ability to develop and manage high performing teams focused on accountability and meeting and exceeding expectations.
  • Ability to lead, influence, create and work within cross-functional team environments.
  • Previous management and  team leadership experience
  • Excellent communications and presentation skills.
  • Excellent interpersonal and strong leadership skills; self-motivated and flexible to changing schedules.
  • Strong attention to detail, good oral and written communication skills
  • Ability to travel domestically and internationally approximately 20% of the time.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

 

 


Service & Sustaining Engineering

Department: Service & Sustaining Engineering

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

The Mechanical/Sustaining Engineer III works closely with R&D, Instrument Service, and Field Applications Specialists to identify and quickly resolve any issues with the design or functionality of the NanoString product lines. You will be responsible for quickly and effectively performing root cause analysis, and to identify and carry out the necessary engineering fix for the issues. Key to the role is the timely and appropriate response to urgent matters, the ability to apply good judgment to problem resolution, and leading  engineering changes.

Essential Duties:

  • You will be responsible for creation and execution of all engineering change orders (ECOs), including any and all supporting documentation, 3D CAD, and engineering drawings to support any changes to product.
  • Responsible for ensuring execution of corrective actions, ongoing quality improvements, and change control activities
  • Drive CAPAs, NCRs, deviations, and other quality events relating to ECO activity in collaboration with the Quality team
  • Support external contract manufacturers/suppliers product end of life (EOL) cycles as well as coordination of repair and refurbishment activities
  • Participate in the optimization of product sourcing options, component and build costs, and manufacturing strategies
  • Lead efforts to address and resolve sustaining engineering issues with internal and external customers
  • Participate in evaluating new suppliers and contract manufacturers. Lead strategies for continuous cost and quality improvement programs
  • Support operations in company growth and improvement efforts. Lead and implement first article inspections and quality tests
  • Lead project management activities for sustaining activities, including budgets, schedules and milestones.
  • Actively leads smalls technical projects by evaluating, selecting, and applying standard techniques, procedures, and criteria to perform a task or sequence of tasks for conventional projects with few complex features.
  • Participates in department functions including planning.

 

Requirements:

  • B.S and or M.S. in Electrical Engineering or Mechanical Engineering
  • 5+ years of experience working in a dynamic environment, in the medical device industry, with deep understanding of FDA regulations and experience working under FDA guidelines
  • Experience working with SolidWorks CAD software and Enterprise Product Data Management (EPDM) systems, or equivalent systems.
  • Experience working within an enterprise document control system
  • Knowledge of microfluidic systems and micro-fabrication techniques
  • Experience with statistical analysis of complex data sets and design of experiments (DOE)
  • Familiarity with these engineering principles:
  • Injection molding
  • Sheet metal
  • Casting
  • Machined
  • Purchased fluidics components
  • Purchased optical components
  • Motion control
  • Optical (excitation and fluorescence)
  • Knowledge of quality control principles, business processes, management systems and common software applications
  • Knowledge of project management techniques.
  • Analytical and creative problem solving skills
  • Excellent interpersonal skills, ability to clarify issues and reach consensus with an audience
  • Ability to listen and understand customers’ and others’ issues and concerns, both technical and operational
  • Ability to set goals for the team and achieve scheduled deadlines
  • Ability to work independently and collaboratively
  • Ability to work in an ambitious environment with limited resources; ability to multi-task and take a creative approach to problem solving
  • Experience working within an ISO 9001 or ISO 13485 quality system
  • Proficient in the use of MS Office
  • Problem solving skills in a complex environment and in complex situations

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1


Research & Development

Department: Research & Development

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

NanoString Technologies is seeking an energetic and highly motivated Senior Level Software Engineer (Level 4) to join our the Research & Development group. You will be part of a team responsible for planning and building of software for current and future versions of high-end research and diagnostic instruments on fully-automated digital genomics platforms with embedded touchscreens, local web, "cloud" and mobile interfaces. You will be responsible for the design, development and unit testing of clinical and enterprise-level research software products in accordance with NanoString's ISO 13485 and IEC 62304 quality system procedures.

Requirements:

  • BS in computer science, engineering or closely related field
  • Strong written communication skills and proven ability to thoroughly document requirements, architecture, and design of software systems
  • >7 years experience designing and developing commercial Web applications
  • Web UX development utilizing Angular (2+) framework
  • Experience using MVC design pattern with Visual Studio 2017 using .NET Core, C#
  • Create clear, complete design documentation as well as other quality deliverables including estimations and input to risk analysis reports.
  • Create and execute manual and automated unit tests
  • Review and provide insightful feedback on documentation including software architecture, requirements, design documents, test protocols, operating procedures, project plans, etc.
  • Ability to work closely with QA and software test engineers to ensure the quality and robustness of all customer-facing and internal software
  • Additional Qualifications a Plus:
  • Experience designing reusable Polymer web components
  • Experience with Amazon AWS, Docker Containers
  • Work with Microsoft TFS for ALM including version control/configuration management.
  • Experience working in an ISO 62304, ISO 13485, or ISO 9001 qualified organization

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

IND123

Department: Research & Development

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Experienced

Job Summary:

NanoString Technologies is seeking an energetic and highly motivated Senior Level Software Engineer (Level 4) to join our the Research & Development group. You will be part of a team responsible for planning and building of software for current and future versions of high-end research and diagnostic instruments on fully-automated digital genomics platforms with embedded touchscreens, local web, "cloud" and mobile interfaces. You will be responsible for the design, development and unit testing of clinical and enterprise-level research software products in accordance with NanoString's ISO 13485 and IEC 62304 quality system procedures.

Requirements:

  • BS in computer science, engineering or closely related field
  • Strong written communication skills and proven ability to thoroughly document requirements, architecture, and design of software systems
  • >7 years experience designing and developing commercial Web applications
  • Web UX development utilizing Angular (2+) framework
  • Experience using MVC design pattern with Visual Studio 2017 using .NET Core, C#
  • Create clear, complete design documentation as well as other quality deliverables including estimations and input to risk analysis reports.
  • Create and execute manual and automated unit tests
  • Review and provide insightful feedback on documentation including software architecture, requirements, design documents, test protocols, operating procedures, project plans, etc.
  • Ability to work closely with QA and software test engineers to ensure the quality and robustness of all customer-facing and internal software
  • Additional Qualifications a Plus:
  • Experience designing reusable Polymer web components
  • Experience with Amazon AWS, Docker Containers
  • Work with Microsoft TFS for ALM including version control/configuration management.
  • Experience working in an ISO 62304, ISO 13485, or ISO 9001 qualified organization

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

#LI-MS1

IND123

Department: Research & Development

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

In the Scientist I role, you will have a key role in the development of Hyb & Seq™, a novel single-molecule hybridization-based next generation (NGS) technology.  The Scientist will interact and coordinate with a highly interdisciplinary team of technologists to develop and commercialize this technology, its workflow(s) and its consumable reagents.  You must be prepared to be a hands-on experimentalist in wet-lab driven research to create innovative solutions to development hurdles.  You must have strong analytical and communication skills and ideally will have demonstrable experience in next generation sequencing and genomics research.   

Essential Duties:

  • Apply advanced and expert scientific knowledge to NGS assay and technology development
  • Advance sample preparation, quality and input requirements and assay workflows
  • Efficiently conceive, design and carry-out hypothesis driven feasibility experiments, understanding both theoretical and practical aspects of the experimental design
  • Conduct wet-bench experimentation and subsequent data analysis/interpretation activities
  • Work interactively with biophysicists, nucleic-acid chemists, fluorescence imaging specialists, bioinformaticians, and hardware and software engineers, to develop a complete sample-to-answer NGS system
  • Design and implement studies to test and refine both newly developed and/or existing genomics analysis tools and pipelines

Requirements:

  • Ph.D. in Life/Chemical/Physical/Engineering Sciences 
  • Direct experience working on NGS technology strongly preferred
  • Extensive hands-on, state-of-the-art molecular biology experience
  • Proficiency at bench work; position requires ~75% time at the bench
  • Able to develop biological/chemical reagents and methods as needed
  • Able to identify and evaluate commercial technologies to determine their appropriateness and usefulness in technology innovation/development
  • Preferences for experience working in an ISO certified or QSR certified facility and experience developing products for the life sciences and/or molecular diagnostics industries
  • Strong analytical and organizational skills exemplified by clear oral presentations and written documentation of technical data and analyses

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Department: Research & Development

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

NanoString Technologies is seeking an energetic and highly motivated data scientist to fill a key role on our applications team. In this role, you will conduct in-depth analyses of gene expression data for a new immuno-oncology collaborative project as part of a multi-disciplinary team. You will be expected to lead and execute both pre-specified and novel analyses based on available data and relevant scientific questions. This work will leverage existing transcriptional signatures that describe components of immunobiology (including the Tumor Inflammation Signature, a predictor of response to pembrolizumab described in Ayers JCI 2017) and also develop novel signatures. This work may ultimately lead to the development of diagnostic assays that could be deployed clinically to guide patient treatment decisions.

Essential Duties:

  • Perform analyses of public datasets to understand distribution of transcriptional signatures within patient populations
  • Analyze NanoString data with the NanoString nSolver package and custom analysis tools
  • Maintain well annotated code and detailed records of analyses
  • Interpret results within context of biological implications for the project
  • Present experimental results findings via written and oral reports; lead/participate in scientific discussions
  • Work with biostatisticians and biologists to develop signatures for diagnostic use

Requirements:

  • Ph.D. in immunology, oncology, genomics, or related disciplines required
  • 1-4 years industry/post-doctoral experience
  • Expertise with gene expression analysis in R or Python is required
  • Basic knowledge of immuno-oncology or cancer biology required; advanced knowledge strongly preferred
  • Excellent organizational skills with good time management practices; ability to communicate timelines and meet deadlines
  • Strong communication skills; ability to summarize scientific data for an expert and non-expert audience
  • Ability to work both independently and as member of a project team ​

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Department: Research & Development

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Translational Research Scientist I/II works with a cross functional team to leverage the NanoString platform to support the characterization of biological samples for collaborative studies with a particular focus in Oncology.  In this role you will be responsible for supporting translational research projects that utilize our diagnostic gene signature assays on the nCounter Dx Analysis System.  You will support collaborative projects from initiation through publication, run gene signature assays and analyze genomics/gene expression data, generate reports and presentations, and work cross functionally to align on processes and present results.  You will be required to use molecular biology techniques to evaluate new concepts in our diagnostic assays. You will be asked to engage in publication development, pilot projects, process improvements and workflow optimization to support the Translational Research lab activities. You are expected to provide technical leadership and communicate results to the cross functional team and our collaborators, as well as contribute as an individual researcher. 

Essential Duties:

  • Use molecular biology techniques to evaluate new molecular diagnostic reagents for use in diagnostic gene signature assays (Non-Bench role)
  • Support collaborator study design, sample processing, data analysis, and results discussion
  • Analyze genomics data  
  • Develop procedures required for Translational Research activities
  • Work as part of cross functional team to deliver results on tight timelines
  • Support program requirements for collaborative studies

Requirements:

  • Ph.D. in molecular biology, biochemistry, bioengineering, or related field with a minimum of two years of relevant post-doctoral or work experience, or an M.S. with a minimum of 6 years of relevant work experience.  Industry experience HIGHLY preferred.
  • Detailed understanding of state-of-the-art molecular biology techniques
  • Extensive knowledge of nucleic acid manipulation and characterization techniques (i.e., NGS, Q-PCR or hybridization assays)
  • Preferences for experience working on a cross-functional team with an emphasis on translational research
  • Strong analytical and organizational skills exemplified by clear oral presentations and written documentation

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Human Resources

Department: Human Resources

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

NanoString Technologies is seeking an energetic and highly self-motivated Recruiter to join its growing HR team. In this role you will utilize and build on all aspects of your recruiting experience, from sourcing, screening, and recommending candidates to onboarding new employees. We are growing at a fast rate and need an organized, creative, customer oriented, self-sufficient team member eager to build their skills and contribute to our dynamic environment.  

Essential Functions:

  • Develop and expand applicant sourcing by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites.
  • Determine applicant requirements by studying job description and job qualifications and seeking clarification from Sr. Recruiter and hiring managers.
  • Assist in the implementation of a new Applicant Tracking System (most likely Greenhouse)
  • Attract applicants by placing job advertisements and contacting external recruiters Assist in building a robust social media presence for NanoString from both an employer and employee point of view
  • Recruit passive job seekers by making connections with qualified individuals who are not actively applying for new employment using a variety of recruiting and social media tools such as LinkedIn
  • Effectively evaluate candidates using applicant screening tools and by conducting phone and in person interviews. .
  • Under guidance from the Senior Recruiter, develop effective working relationships with hiring managers and other staff to ensure clear communication regarding recruiting efforts.
  • Under the direction of the Senior Recruiter, manage candidate scheduling process including coordinating complicated interview schedule coordinating candidate travel, distributing schedules to the interview team, and handling interview day logistics (greeting candidates and escorting them to interviews.
  • Conduct candidate references and background checks.
  • Assure effective hand-off of new hires to HR Coordinator to allow for timely onboarding activities.  
  • Ensure that established recruiting processes and best practices are consistently followed.
  • Participate in local external recruiting activities such as job fairs and industry recruiting and networking events.
  • Provide ideas for process improvement and efficiencies, Assist in compensation research survey input and compilation of data for hiring decisions.
  • Assist with other HR duties as needed

Requirements:

  • 3-5 years of proven successful recruiting experience either in a corporate or agency setting.
  • Experience working with modern ATS such as Greenhouse, Lever, JobVite, etc.
  • Experience must include recruiting for technical positions (sciences, technology, engineering, or other).
  • Bachelor’s degree in Human Resources, Life Sciences, or related field required.  
  • Possess a high sense of urgency and good judgement.
  • Demonstrated ability to handle highly confidential information appropriately.
  • Strong business acumen along with highly effective written and verbal communication skills is required.
  • Enthusiasm, passion for working with people, and an internal drive to execute on goals and deliverables.  
  • High degree of professionalism, personal integrity, a commitment to achieve personal and team success.
  • Excellent follow up skills and  attention to detail.  
  • Willingness to work in a fast paced and demanding environment and a strong desire to learn and excel in the Recruiting field.

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

IND123

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Lab Services

Department: Lab Services

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Mid Level

Job Summary:

The Instrumentation/Calibration Tech III is responsible for installations, preventive maintenance, calibration testing, troubleshooting, and general repairs on a variety of components, analytical equipment and instrumentation intended for laboratory and manufacturing use.  You will also maintain the environmental monitoring system and temperature mapping of all lab cold storage units.

Essential Duties:

  • Co-administer the viewLinc monitoring system
  • Maintain certification status of all temperature storage devices
  • Maintains all logs and required documentation
  • Assist with the organization and maintenance of lab equipment and the associated documentation
  • Conduct routine equipment calibration and preventive maintenance checks with adequate supervision and oversight.
  • Troubleshoot, maintain, and service a variety of lab equipment, including routine calibration and PM services
  • Coordinate outsourced services with qualified vendors
  • Support the purchase, receipt, installation, and qualifications of new lab equipment
  • Accurately generate, or review, service related documents and maintain equipment files
  • Analyze results and may develop test specifications and electrical schematics.
  • Perform Lab Services administrative functions as necessary
  • Maintain spare parts and equipment inventory
  • May prepare technical reports with recommendations for solutions to technical problems
  • Consistently deliver a high level of customer service to all employees
  • Demonstrated ability to independently manage multiple tasks and projects with competing priorities and deadlines
  • Clearly articulate, verbally or in written format, project plans, resolutions, summaries, etc., to cross-functional departments as needed

Requirements:

  • Requires at least 5 years of experience in the biotech or life sciences field
  • Bachelor of Science degree in a relevant science or engineering related field, or equivalent experience may be substituted for education at the discretion of the hiring manager
  • Basic understanding of small equipment components and functionality is desirable
  • Basic computer skills (Excel, Word) and good communication skills
  • Ability to work both as part of a team and independently
  • Ability to lift a minimum of 50 lbs
  • Must be willing to work weekends to support weekend production schedule, after a period of training is complete

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString particiThe Instrumentation/Calibration Tech III is responsible for installations, preventive maintenance, calibration testing, troubleshooting, and general repairs on a variety of components, analytical equipment and instrumentation intended for laboratory and manufacturing use.  This individual also maintains the environmental monitoring system and temperature mapping of all lab cold storage units.pates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Technical Services

Department: Technical Services

City: Seattle

State: WA

Country: United States

Type: Full Time

Experience: Manager/Supervisor

Job Summary:

The Manager, Technical Services, manages the day-to-day operations of the Technical Services team. In addition, you will interface with appropriate Product Managers, marketing personnel, R&D, and other organizations' key personnel to ensure the Technical Services team is providing the information needed by these other organizations.

Essential Duties:

  • Scheduling of Technical Services personnel to ensure appropriate coverage levels
  • Serve as coach to staff in handling customer interactions
  • Hiring and training of new TS personnel
  • Construction and execution of personnel career development plans
  • Interface with Quality and Regulatory organizations to ensure appropriate compliance and documentation of appropriate material.
  • Partner closely with FAS and FAS managers in ensuring timely support of customers
  • Work closely with the Sr. Director, CAST in aligning goals of TS organization with the goals of the broader CAST team, and Commercial Organization
  • Work with the CAST Program Manager in building/executing the on-boarding process for new hires
  • Responsible for annual reviews of TS personnel
  • May be required to serve as a Technical Services Scientist with regard to supporting customers (based on experience).
  • Partner with IT organization in making needed adjustments to the CRM system for tracking customer issues
  • Partner with Sales personnel and leadership in ensuring issues are resolved quickly
  • Partner with the Service organization in ensuring customer instrument issues are handled appropriately

 

Requirements:

  • Minimum of MS in Biochemistry, Molecular Biology, or other associated field, Ph.D. preferred
  • 3 – 5 years in a customer support facing role: Technical Services, FAS, for example
  • Experience with supervising a team and developing talent
  • Experience in working in an FDA regulated environment preferred
  • 3 – 5 years in a research/laboratory environment doing bench work
  • Knowledge of or experience in complaint handling processes and procedures preferred
  • Experience in working with a CRM system. Preference will be given to individuals who have assisted in the development of a call tracking system
  • Excellent organizational skills
  • Excellent communication skills​

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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